Groupama Buildings and Contents Insurance

Review of Groupama Buildings and Contents Insurance

Submitted by Diana Pearson
Review Added: 19/5/2009 - Visitor Rating: 3.20 (5 votes)

Review Categories: Home Insurance Customer Review Comments: The customer service is appalling and the staff were rude and unhelpful. Each time I phoned I was on hold for about half an hour and if they said they would call me back no one ever did. They refused to pay out on a small claim without giving a valid reason and when I asked for it in writing they refused to do so. A complete waste of time paying for my policy because its completely useless as they refuse to pay out even when I submitted builders quotes. I wrote to the complaints department who just referred me back to the customer service helpline. In my opinion I would not use this company ever again. I am not sure if they are a member of the FSA, if they are not it is not possible to complain to the ombudsman service. Therefore you have no help or any other way of getting a result other than the company who just ignore your complaint.

Good Points: none Bad Points: everything Customer Service Rating: 0/5 Value for Money Rating: 0/5 Overall Rating: 0/5 Made a Claim? Yes Recommended? No Insurer Website: groupama See all Groupama Insurance reviews.