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I am just in the process of claiming and I am already finding them hopeless. When I asked them about how to prove a claim/ownership the person I spoke with told me that he cannot tell me that because it might result in me putting false claims forwards. Talk about a lack of professionalism. Unbelievable. I am glad the calls are recorded. They also could not bring my policy up because the servers were down across the whole office. Fills you with trust doesn't it?
Comment by K
Date: 25/6/2011

We also found them hopeless. They provided NO emrgency number. We found them difficult to contact. They would not give us a customer reference number when we presented for a claim. We had to press to know the name of the claims assistant we were speaking to. They stated Cunningham and Lindsay to be their loss adjusters and to contact them outside office hours but C & L said they had never heard of Groupama!
Comment by M Clyde
Date: 2/1/2010

I found this insurance company to have very poor customer service and was difficult to get through on the phone and totally unhelpful i would not use them again.
Comment by diana pearson
Date: 18/5/2009